F18 Rewards

What is the F18 Rewards scheme?

It is our way of showing our appreciation. You’ll earn points for activities on our site, like account creation, birthdays, social activity and purchases. You can use the points as discount on future purchases, so the more you collect the more you save.

Who can join?

Any UK customer with a Function18 account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including marketing signups and making purchases. To see all the ways you can earn points visit the Rewards tab in your account. You use your points for discount when your balance is over 250 points.

How do I view my points balance?

Your points balance will be shown in our website pre-header, when logged in, or in the rewards section of your account pages.

How do I redeem my points?

Click on the points slider at checkout, where you can choose how many rewards points you would like to redeem, and take them of your order as a monetary discount. On a mobile or tablet device the points slider is found in the "Order Summary" section at the top of the checkout page.

NB - You must have a minimum of 250 points to be able to redeem them for a discount.

**Additional help with this process can be found here.

Is there a limit to the number of points I can earn?

No, go ahead and earn as many as you can.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

• Approved: These points can be redeemed on rewards immediately

• Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

• Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Why did my account balance go down?

This is most likely because you cancelled or returned a purchase, but if you want to question this please contact us.

I completed an activity but didn't earn points

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Yes, you must use the point slider at checkout. You must have a minimum of 250 points to be able to redeem them for a discount. Remember that on mobile or tablet, that the points slider is found in the "Order Summary" section at the top of the checkout page.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We will remove you from the program and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our contact details info@function18.com or call on +44(0)1254 814426.

Function18 reserve the right to issue or withdraw rewards points at any time.