Track your order
To track your international order, go to our tracking portal and enter your order ID.
We have partnered with Global-e, a third party acting as your seller-on-record, so you can buy from over 100 countries worldwide. During browsing and checkout you will see the product prices and shipping charges in your local currency.
Through our partnership with Global-e, we are able to provide our international shoppers with attractive shipping prices. Shipping prices are calculated during checkout and are based on a number of factors, including the chosen service level (Standard or Express), the destination country, the number of items purchased and the total weight of the parcel. You will be able to see the exact shipping costs in your preferred currency during the checkout process.
All items are shipped within 1 business day and generally arrive within 3-5 business days, depending on the chosen service level. Based on the destination and the selected shipping method, you will be provided with a more accurate timeframe during checkout. Please note that while we do our utmost to deliver your purchase within the estimated timeframe, delivery times are estimates only based on the selected service and are not guaranteed.
Taxes and duties
Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.
However, for certain shipping methods we may be able to support calculation and pre-payment of such duties and taxes. Shipping methods that support pre-payment of duties and taxes will be marked as such during checkout, so you can easily identify them. Should you choose to use this option and prepay duties and taxes as part of your checkout process, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
For more information on our international shipping service, please contact us by emailing firstname.lastname@example.org