Too big? Too small? Doesn't match your shoes? We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.
We hope you are happy with the products that you have purchased from us. However, if you wish to return any item(s), then you can do so within 30 days of receipt of goods. We will process your refund or generate a credit note within 2 working days of receiving your unwanted item(s). Funds will be returned to the original payment method and notification will be sent by email.
Extended Christmas returns (exchange or credit note only)
Orders placed between 1st November and Christmas Day can be returned for exchange or credit note up until the 15th Jan 2024. However, our standard rules apply and a refund is possible if you return your order within 30 days of purchase. This does not effect your statutory rights.
When you return an item, we require that it’s in the original packaging, not worn, washed, damaged or had the product tags removed. We deem that the product tags are integral to the garment and must be present. We will not accept any item which fails to meet these criteria.
For UK customers instant product exchanges are possible if you simply wish to change size. However, for any other unsuitable purchase, we ask that you re-visit the website, complete a new order and return the unwanted item(s) for a refund or credit note.
Start a return from the UK
Visit our UK returns portal at returns.function18.com. You will need your order number and email address.
Golf bags, trolleys or items with a total value above £250 cannot be returned through the portal, please contact us for an alternate service. These products cannot be returned at the standard cost of £2.50. In the event that you return goods with a higher value than this, without pre-authorisation, you will only be compensated to a maximum value of £250.
Faulty or damaged item? Please visit the returns portal and follow the instructions.
After logging your return via the portal, purchasing and printing a return label for £2.50, drop off your parcel at a Post Office and be sure to retain the postage receipt that will be issued. This is required to claim for missing goods in the instance that your parcel does not arrive back at our warehouse.
You may use your own choice of courier service, but please note that you are responsible for the goods until they are returned safely to us. Therefore we advise that you use a tracked service, with an appropriate level of insurance.
Follow the instructions at function18.com/pages/international-returns
Faulty or damaged item? Please contact us.
Function18 Returns Dept.
Unit 3 Hawkshaw Business Park,
Clayton Le Dale,
BB2 7JA - UK
Telephone: +44 (0)1254 814426
Please do not return any item(s) without prior completion of the applicable returns process above or without prior contact. For a refund, all goods should be received back to our warehouse within 30 days of receipt of goods. Outside of this, a credit note may be issued.