Too big? Too small? Doesn't match your shoes? We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.
If for any reason you are unsatisfied with your purchase you have 14 days from the receipt of your order to return it to us. We will refund the value of the returned items to the original payment method within 2 working days of receiving the goods.
Extended Christmas returns
Orders placed between 1st November and Christmas Day can be returned for exchange or credit note up until Fri 22nd Jan 2021. This does not effect your statutory rights.
We understand that making a return at this time is more challenging and in some cases impossible. Please do not worry, if you have recently purchased goods from us we will refund or exchange these if returned to us within 14 days of government restrictions being lifted. Our standard "rules of returns" found below will apply.
If you have any questions or concerns about this extension then please contact customer services at firstname.lastname@example.org or by calling +44 (0)1254 814426.
Rules of returns
When you return an item we ask that it is in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned.
For faulty items please refer to the "Returning faulty goods" section below.
If you need to return an order from outside the UK then please click here to find out more.
Return an order from the UK
Please repackage the products you wish to return and include your original invoice, having taken a copy for your own records and completed the returns section; this can be found on the reverse of the invoice.
Generate a returns label with Royal Mail. You will need to attach this label to the outside of your parcel before dropping it off at your desired location. No payment will be required at drop off, but you will need to request a proof of postage.
The cost of this service is £2.50 and this amount will be deducted from your refund total. (This service is only to be used for goods with a total value below £125. For an alternative service please contact us.)
If for whatever reason your parcel exceeds the dimensions stated when creating the label, then please contact customer services at email@example.com or by calling +44 (0)1254 814426
You may use your own choice of courier service, but it is prudent to use a signature service with an appropriate level of insurance; our self labelling options are there for your convenience and cost saving.
Please send completed returns to:
Function18 (Returns Dept),
Unit 3 Hawkshaw Business Park,
Clayton Le Dale,
BB2 7JA - UK
Please be aware that the cost of returning any unsuitable goods is your responsibility. Whilst we offer a free delivery service to our UK customers, we do not offer a free returns service. If you are unsure of the cost of returning your goods or have any questions about the return of unsuitable items then please do not hesitate to contact customer services at firstname.lastname@example.org or by calling +44 (0)1254 814426
If you are looking to replace an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund, having completed section A on the back of your invoice. If you need to print a replacement copy of the returns form then please click here.
Due to the fast-moving nature of our product range, we do not recommend requesting the exchange of any products purchased from Function18.com. We advise this to benefit you the customer, ensuring that we turn around your required garments as soon as possible, avoiding the disappointment of them selling out, whilst your original purchase is in transit back to us.
Returning faulty goods
If you have reason to believe that the goods we have sent have arrived with or developed what you would consider a flaw or defect, then please contact us at your earliest convenience and we will advise on the necessary course of action. We will then supply replacement goods, a credit note or a full refund of the purchase price; dependant on date of purchase and circumstance and in accordance with the Consumer Rights Act 2015. We will of course bear the cost of any agreed return of faulty goods, as well as the cost of replacement.
‘Faulty’ means that the item has a manufacturing fault or hidden defect, which was present at the time of delivery. An item is not faulty if it has become damaged or faulty because of wear and tear, misuse, or accidental damage. Please note that Function18.com checks the quality and workmanship of goods prior to dispatch.
If you would like to enquire about an item you believe to be faulty or you have any other questions about a return, you can contact us at email@example.com or by calling +44 (0)1254 814426
You should receive a returns form on the back of your invoice, however, if you need to print/download another copy please click here.