Returns
Too big? Too small? Doesn't match your shoes? Read our Rules of Returns.
At Function18.com we want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.
If for any reason you are unsatisfied with your purchase you have 14 days from the receipt of your order to return it to us. We will refund the value of the returned items to the original payment method within 2 working days of receiving the goods.
Rules of Returns
When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned.
Product Exchange
If you are looking to replace an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund, having completed section A on the back of your invoice.
Due to the fast-moving nature of our product range, we cannot administer exchanges on any products purchased from Function18.com.
This procedure has been put in place to benefit you the customer, ensuring that we turn around your required garments as soon as possible.
Return your order by post
Please repackage the products you wish to return and include your original invoice, having taken a copy for your own records and completed the returns section on the back. Then take the parcel to your nearest Post Office. Please note that you are responsible for the goods until they are returned safely to us, therefore, we recommend that you send the goods by the “Recorded Delivery” service or some other form of insured postage.
Royal Mail 1st Class Recorded parcels are insured up to approximately £50.
Please send completed returns to:
Function18 Returns Dept,
Units 1&2 Victoria Forge,
Victoria Street,
Windermere,
Cumbria,
LA23 1AD.
Please be aware that the cost of returning any unsuitable goods is your responsibility. Whilst we offer a free delivery service to our UK customers we do not offer a free returns service. If you are unsure of the cost of returning your goods or have any questions about the return of unsuitable items then please do not hesitate to contact customer services at info@function18.com or by calling +44 (0)1254 915664.
Returning Faulty Goods
If your goods are faulty please follow the returns procedure in the previous section and we will supply replacement goods, a credit note or a full refund of the purchase price. These options depend on the length of time passed from when you made your purchase. Function18.com will also refund the cost of returning the faulty item (please include a copy of your postage receipt as statement of the return cost).
‘Faulty’ means that the item has a manufacturing fault or hidden defect, which was present at the time of delivery. An item is not faulty if it has become damaged or faulty because of wear and tear, misuse, or accidental damage. Please note that Function18.com checks the quality and workmanship of goods prior to dispatch.
If you would like to enquire about an item you believe to be faulty or you have any other questions about a return, please contact info@function18.com.
