Returns Information
Introduction
At function18.com we want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.
If for any reason you are unsatisfied with your purchase you have 10 days from your receipt of the item to return it to us.
Rules of Returns
When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet this quota may not be returned.
Returns Form
We request that you print the returns form and fill it in, placing it in the package with the item you wish to return.
All items should be returned to:
Function 18 Ltd
Units 1 & 2 Victoria Forge
Victoria Street
Windermere
Cumbria
LA23 1AD
*Please note that you are responsible for the goods until they are returned safely to Function18.com, therefore, we recommend that you send the goods by Special Delivery or some other form of insured postage.
Refunds
When goods are returned for refund we will refund the full amount of your order minus our postage cost of £3.95, which is outlined in the Terms & Conditions section.
Exchanges
When goods are returned for exchange we will send out the replacements item(s) FREE of charge.
Returning Faulty Goods
If your goods are faulty please follow the returns procedure above and we will supply replacement goods or a full refund of the purchase price including the original delivery charge. Function18.com will also refund the cost of returning the faulty item (please include a copy of your postage receipt as statement of the return cost).
‘Faulty’ means that the item has a manufacturing fault or hidden defect, which was present at the time of delivery. An item is not faulty if it has become damaged or faulty because of wear and tear, misuse, or accidental damage. Please note that Function18.com checks the quality and workmanship of all goods prior to dispatch.